Gigasoft Data Protection Ltd
Figaro has allowed us to streamline our business and add massive value to our service.
The Customer Portal has offered our clients the ability to take control of their backup accounts and billing history whilst strengthening the relationship between us and our customer base. Our resellers and affiliates have been given renewed incentive with the figaro portal allowing resellers to directly manage their own customers and our affiliates to view graphs and statistics about the commission they have earned through recommending our products and services.
All of this has reduced our administration overhead not to mention the advantages gained from figaro being able to automatically generate customer invoices and process payment data. The Sales Dashboard feature saves our sales team valuable time whilst allowing them to keep and eye on their own commission, actions and achievements.
The team at Figaro has always been perceptive to our needs whether concerning a new feature or one-to-one help on the functionality of the system. They have an excellent understanding of our business; for example figaro caters for our clients' unpredictable requirements with a flexible range of payment types and billing frequencies.
Home PC Backup
Our market is targeted towards home users who backup photos, videos and documents. Using figaro has made managing our growing list of customers much simpler and taken the burden out of invoicing. All of our customers are setup in figaro to pay by direct debit and are automatically emailed invoices according to their chosen billing period. I no longer have to spend time manually compiling and sending individual bills to clients and instead can use the time productively to bring in new business.
The reports included in figaro offer a wealth of information and can be filtered by date so I can easily look back and re-visit historical information when it's required. In the short time we have been using figaro our technicians have been impressed with its performance and functionality.